buying tickets? that’s easy...

You need a valid ticket BEFORE getting on metrobus, as the driver will not be able to sell you one.

Buying your ticket before you get on metrobus means our boarding times are up to five times faster.

This, coupled with two sets of doors (one to get on, one to get off), means less delays and quicker journeys for everyone!

First mTicket

You can use the First mTicket app to travel on metrobus.

You can buy a metrobus 1 Zone and a 2 Zone pack of five tickets from the app.

First’s short trip mTicket is valid for journeys in one metrobus zone. The long trip mTicket can be used for journeys across two metrobus zones.

IOS App Android App

Travelwest smartcard

A Travelwest smartcard is an electronic purse and ticket. Smartcards are accepted on all local bus services.

You can add money to your smartcard either online or at an iPoint.

If you register your card and it’s then lost or stolen your Pay-As-You-Go credit and any tickets purchased online are protected and remaining credit will be transferred to your replacement card.

Order or top-up a Travelwest smartcard

metrobus iPoint

You can buy your ticket from an iPoint using a credit/debit card or by topping up a smartcard.

iPoints are the combined ticket and information points at all our stops.

 

Rider tickets

BristolRider and Rider tickets are also accepted on metrobus services.

BristolRider and Rider are multi-operator tickets that gives you virtually unlimited travel on buses within the area.

You can load Rider tickets onto your Travelwest smartcard.

Find out about Rider tickets

PayPoint

You can buy your ticket with cash from any PayPoint store.

Find your nearest PayPoint store

Payzone

You can buy your ticket with cash from any Payzone store.

Find your nearest Payzone store

ticket prices

metrobus uses a simple zonal fare structure which makes it easier to buy tickets.

Single trips in one metrobus zone are priced at £1.50, making it one of the cheapest single journey fares in the country. Single trips in two metrobus zones are priced at £2.50.

All existing First mTickets and paper tickets are valid on metrobus.

Ticket Adult Student / young person (16-21)Child (5-15)
Single journey in one zone£1.50£1£0.75
Single journey in two zones£2.50£1.75£1.25
Day £4£3£2
Week£17£12£8.50

for simple, great value, unlimited travel

These tickets give you unlimited travel on all metrobus services and all First services in the Bristol Inner Zone.

First Bristol Inner Zone ticketsadult16-21/studentchild 5-15
Day£4£3£2
Week£17£12£8.50
Month£66£46.20£33
Annual£650£455£325

group tickets

First’s Group ticket costs £8 and can be used for up to five people (any age) after 9.30am on Mondays to Fridays and all day on a Saturday.

The ticket gives unlimited travel on all metrobus services and all First services in the Bristol Inner Zone.

concessionary passes

English concessionary bus passes are accepted on all metrobus services. There’s no need for a separate ticket, just present your pass to the driver as you do on a regular bus.

You can use your pass to travel on any metrobus service Monday to Friday from 9am to 4am the next day and anytime Saturday, Sunday or public holidays.

903 tickets

10 and 20 journey 903 Park & Ride tickets will no longer be issued from 27 August and they will not be will not be valid on the new m2 metrobus service.

You can claim a refund if you have paper tickets by posting them with your name and address to: Passenger Transport, 100 Temple Street, Bristol BS1 6AG

If your tickets are on a Travelwest smartcard you can obtain a refund by emailing passenger.transport@bristol.gov.uk with your name and Travelwest card number (found on the back of the card).

Refunds will be issued to the card you purchased with or a cheque.