buying tickets? that’s easy...
You need a valid ticket BEFORE getting on metrobus, as the driver will not be able to sell you one.
Buying your ticket before you get on metrobus means our boarding times are up to five times faster.
This, coupled with two sets of doors (one to get on, one to get off), means less delays and quicker journeys for everyone!
You can use the First mTicket app to travel on metrobus.
You can buy a metrobus 1 Zone and a 2 Zone pack of five tickets from the app.
First’s short trip mTicket is valid for journeys in one metrobus zone. The long trip mTicket can be used for journeys across two metrobus zones.
A Travelwest smartcard is an electronic purse and ticket. Smartcards are accepted on all local bus services.
You can add money to your smartcard either online or at an iPoint.
If you register your card and it’s then lost or stolen your Pay-As-You-Go credit and any tickets purchased online are protected and remaining credit will be transferred to your replacement card.
You can buy your ticket from an iPoint using a credit/debit card or by topping up a smartcard.
iPoints are the combined ticket and information points at all our stops.
BristolRider and Rider tickets are also accepted on metrobus services.
BristolRider and Rider are multi-operator tickets that gives you virtually unlimited travel on buses within the area.
You can load Rider tickets onto your Travelwest smartcard.
You can buy your ticket with cash from any PayPoint store.
You can buy your ticket with cash from any Payzone store.
First’s Group ticket costs £8 and can be used for up to five people (any age) after 9.30am on Mondays to Fridays and all day on a Saturday.
The ticket gives unlimited travel on all metrobus services and all First services in the Bristol Inner Zone.
English concessionary bus passes are accepted on all metrobus services. There’s no need for a separate ticket, just present your pass to the driver as you do on a regular bus.
You can use your pass to travel on any metrobus service Monday to Friday from 9am to 4am the next day and anytime Saturday, Sunday or public holidays.
10 and 20 journey 903 Park & Ride tickets will no longer be issued from 27 August and they will not be will not be valid on the new m2 metrobus service.
You can claim a refund if you have paper tickets by posting them with your name and address to: Passenger Transport, 100 Temple Street, Bristol BS1 6AG
If your tickets are on a Travelwest smartcard you can obtain a refund by emailing firstname.lastname@example.org with your name and Travelwest card number (found on the back of the card).
Refunds will be issued to the card you purchased with or a cheque.