frequently asked questions

Q. Why do I have to buy a ticket before boarding?

Buying your ticket before you get on metrobus means our boarding times are up to five times faster.

This, coupled with two sets of doors (one to get on, one to get off), means less delays and quicker journeys for everyone.

Q. Can I use the First mTicket app or a First ticket to travel on metrobus?

Yes. All First paper tickets and mTickets are accepted on metrobus.

Q. Can I use my bus pass to travel on metrobus?

English concessionary bus passes are accepted on all metrobus services.

There’s no need for a separate ticket, just present your pass to the driver as you do on a regular bus.

You can use your pass to travel on any metrobus service Monday to Friday from 9am to 4am the next day and anytime Saturday, Sunday or public holidays.

Q. Where can I buy a metrobus ticket?

You can buy all metrobus tickets at our iPoints. iPoints are the combined ticket and information points at every metrobus stop.

You can also buy a ticket via the First Bus mTickets app.

Remember, the iPoints do not accept cash. If you do not have a bankcard you can buy tickets from any Paypoint store and Bristol bus station. First’s weekly, monthly and annual tickets can also be bought from Bristol bus station.

Q. How do I buy a ticket using an iPoint?

Use the iPoint touch screen to find and select the ticket type you require. When prompted, pay using a contactless or chip and pin bank card.

If you have a Travelwest smartcard insert it into the iPoint and your ticket will be added to it.

If you do not have a smartcard then, depending on the value of the ticket you have bought, you will be issued with either a smartcard containing your ticket or with a paper ticket.

Full instructions for using the iPoint are provided on the screen.

Q. How much does a metrobus ticket cost?

Our Tickets page has more information on prices.

Q. How do I pay for my metrobus ticket?

You can pay by bank card at an iPoint at any metrobus stop.

If you already have a Travelwest smartcard you buy a ticket online and collect it at any iPoint 2 hours later.

 

Q. How do I buy a ticket if I don’t have a bank card or a smartphone?

Weekly, monthly and annual tickets can be bought with cash from First’s Travel Shop in the Bristol bus station.

Someone can buy a ticket at an iPoint on your behalf using their bank card. For example, a parent can buy a ticket for a child in this way.

You can also pay for your ticket with cash at any Paypoint store.

Q. Where do I get a Travelwest smartcard?

You will be provided with smartcard when you buy an appropriate ticket from a metrobus iPoint.

Smartcards are also available from First’s Travel Shop in the Bristol bus station and the Travelwest Travelcards website.

Q. I've left something on the bus, how do I get it back?

If you lose your property on one of our buses, please contact First on 0117 929 1613.

Please be aware that the following information will be required:

All lost property found or handed in by drivers or company officials or by a third party is recorded, labelled and stored at the local lost property office. If the lost property is contained in a package, bag or other container, we may open it and examine it in order to trace the owner or identify the nature and value of the lost property.

Any lost property found on our vehicles, providing the item is not perishable will be kept for 1 month. All unclaimed property is donated to charity at the end of the calendar month following the one in which it was handed in. Perishable items, including but not limited to foodstuffs, and soiled items will be held for a maximum of 48 hours and if deemed necessary will be disposed of immediately.

When claiming lost property, you must supply a full description of the item, including its contents if applicable, and give details of where and when lost, in order to reasonably satisfy us that you are the rightful owner of the property.

Q. Are there more metrobus services after the m1, m2 and m3?

Yes. Bristol City Council, North Somerset Council and South Gloucestershire Council are working with the West of England Combined Authority and different bus operators on introducing more metrobus services on the routes that have already been identified. See the Quality Partnership Scheme page on travelwest.info for more information.

South Gloucestershire Council are also developing a new route known as the Cribbs Causeway Extension which is due to open in 2021.