frequently asked questions

Q. what is metrobus and how is it different to other bus services?

metrobus is a new, modern express bus service for the greater Bristol area, which sits between regular bus services and the rail network. Find out more, here.

Q. who operates metrobus?

Information about the operators of metrobus can be found here.

 

Q. where does metrobus run and how does it link up with the rest of the transport network?

metrobus operates within an extensive network in Bristol, spread across three main routes which serve a number of key transport interchanges and points of interest:

  • The m1 runs between Cribbs Causeway and Hengrove, via UWE and the city centre.
  • The m2 runs between Long Ashton park and ride and the city centre, via Bristol Temple Meads rail station.
  • The m3 runs between Emersons Green and the city centre, via Lyde Green Park and Ride and UWE.

For detailed route and timetable information, please visit the relevant metrobus service page under the ‘services’ heading at the top of each page.

Q. what tickets can I use on metrobus and how do I purchase them?

You can find detailed information on ticket prices and validity here and how to purchase a ticket here.

Q. where can I find timetable and running information about each metrobus route?

You can find timetable information about each metrobus route in a number of ways:

  • This site, by clicking on the relevant metrobus service under the ‘services’ heading at the top of each page – each service page contains a downloadable timetable and route map.
  • The travelwest site, under the journey planner and live departure sections.
  • Pamphlets, which can be found at the Long Ashton park and ride site, Bristol bus station and the Bristol Tourist Information office.

You can find running information and travel updates about metrobus services by:

Q. what time do the first and last services run?

m1:

The first bus to depart both Cribbs Causeway and Hengrove Park is 06:00 Monday – Saturday and 09:00 on Sundays. The last bus to depart both Cribbs Causeway and Hengrove Park is 00:00 Monday – Sunday.

m2:

The first bus to depart Long Ashton Park & Ride is 06:00 Monday – Saturday. The last bus to depart Cabot Circus is 21:53 Monday – Saturday. Note: the m2 does note operate on a Sunday. 

m3:

The first bus to depart Lyde Green Park & Ride is 06:00 Monday – Saturday and 08:55 on Sundays. The last bus to depart the City Centre is 21:05 Monday – Saturday and 18:40 on Sundays.

m3x:

The first bus to depart Lyde Green Park & Ride is 06:45 Monday – Friday. The last bus to depart the City Centre is 18:20 Monday – Friday. Note: the m3x does not operate on weekends.

Q. can I use my concessionary bus pass on metrobus?

Yes. English concessionary bus passes (‘older person’s’ and ‘disabled person’s’) are accepted on all metrobus services.

There’s no need for a separate ticket, just present your pass to the driver as you do on a regular bus.

You can use your pass to travel on any metrobus service Monday to Friday from 09:00 – 04:00 the next day and any time on Saturdays, Sundays and public holidays.

Q. how do I use the iPoint?

Detailed instructions on how to use the iPoint and how it can help you with your journey, can be found here.

Q. I want to take my car and use Long Ashton or Lyde Geen park & ride - where can I find more information?

You can find more information about Long Ashton park & ride here.

If your vehicle is locked in at Long Ashton, please call 0117 903 1550. Bristol City Council retains the right to charge for the call out service and the release fee is £25.

You can find more information about Lyde Green park & ride here.

 

Q. does metrobus accommodate passengers with a disability?

Yes! All metrobus vehicles and stops are accessible to wheelchair users and those with limited mobility. Our buses have height-adjustable suspension and our bus stops have raised boarding platforms, for safe and easy boarding and exiting. In addition, the touch screens on all iPoints are placed at a height that makes them accessible to wheelchair users.

All buses also have automated on-board ‘next stop’ announcements and an information screen.

Mobility scooters
Some mobility scooters can be used on metrobus services, but it depends on their type, size and weight. Also, only one is permitted at any given time.

Before using any metrobus service, all mobility scooter users must first be assessed by First Bus to demonstrate competence in using a scooter on public transport and that the scooter itself is suitable. Once these have been demonstrated, a ‘permit for travel’ will be issued. For more information, please visit Mobility Scooters Code on First Bus’ website.

Q. I don't have a bank card / smartphone - can I still use metrobus?

Yes! You can find detailed information on how to purchase a ticket, here.

Q. where do I get a resuable travelwest Travelcard?

You will be issued with a travelwest Travelcard when you:

  • Purchase the appropriate ticket from an iPoint, payzone store or First’s Travel shop at Bristol Bus station
  • Purchase a ticket for travel on metrobus services from travelwest
Q. where can I learn more about the First mTickets app?

Find out more about the First mTickets app here.

Q. I've left something on a metrobus service - how do I get it back?

If you’ve left something on a metrobus service, who you need to contact depends on which metrobus service you were travelling on:

  • For the m1, please call 0117 941 3713, or email bristol@hctgroup.org
  • For the m2, m3 or m3x, please call 0117 929 1613 (Mon – Fri 11:00 – 16:00)

When claiming lost property, you must supply a full description of the item, including its contents if applicable, and give details of where and when lost, in order to reasonably satisfy us that you are the rightful owner of the property.

All lost property found or handed in by drivers or company officials or by a third party is recorded, labelled and stored at the local lost property office. If the lost property is contained in a package, bag or other container, we may open it and examine it in order to trace the owner or identify the nature and value of the lost property.

Any lost property found on our vehicles, providing the item is not perishable will be kept for 1 month. All unclaimed property is donated to charity at the end of the calendar month following the one in which it was handed in. Perishable items, including but not limited to foodstuffs, and soiled items will be held for a maximum of 48 hours and if deemed necessary will be disposed of immediately.

Q. is metrobus suitable for travel with young children and prams?

Yes! All metrobus vehicles and stops are accessible to users with prams and young children. Our buses have height-adjustable suspension and our bus stops have raised boarding platforms, for safe and easy boarding and exiting.

In addition, children up the last day of their fourth year travel free and children between the age of 5 and 15 pay half the fare of an adult. See the tickets section of the website for further information.

Q. can I travel with a bike on metrobus?

Only folding bikes are permitted on metrobus services. Permission to board with a folding bike also depends on how busy the service is and whether the loading area for wheelchairs, prams and bikes is already in use.

All metrobus stops include a bike rack which can be used to secure larger bikes. Whilst some city centre bus stops do not have a bike rack on the actual stop, there is always one close by.

Q. can I travel with a dog on metrobus?

This depends on whether the dog is a guide dog, or a pet:

  • Guide dogs are permitted on all metrobus services.
  • Well-behaved pet dogs may be allowed on-board, but this is down to the discretion of the bus driver.
Q. is metrobus on social media?

Yes. You can follow metrobus on Twitter and Facebook.

Q. are there plans to expand the metrobus network in the future?

Work has started on a new route known as the Cribbs Patchway metrobus Extension (CPME) which is due to open in 2021.

Bristol City Council, South Gloucestershire Council and North Somerset Council are working with the West of England Combined Authority (WECA) and different bus operators to look at introducing more metrobus routes. See the Quality Partnership Scheme page on the TravelWest site for further information.

You can also find more information here.

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